Customer Support
Outsourcing

Let's Talk About Customer Support Outsourcing

Book a free consultation with the experts at Balaji BPO PVT LTD. Learn if outsourcing customer support makes sense for you

Get a Monthly Cost Estimate for Customer Support

Get an immediate monthly cost estimate for your team in the Indians with our “Outsourcing Calculator”.

Increase CSAT Across All Channels

Your customers expect an exceptional experience that is seamless and personalized, no matter what channel they are on:

  • Email Support
  • Live Chat Support
  • Phone / Voice Support
  • SMS Support
  • Social Media Support
  • In-App Messaging Support
  • Omni-Channel Support
  • Customer Support
  • Technical Support
  • 24/7 Help Desk Support

Benefits of Outsourcing Customer Service to Balaji BPO PVT LTD

Performance Management

We'll set KPIs for each key metric, constantly monitoring the performance of your Agents.

English Skills

We train all member to get native proficiency in English and in the language of business, and the legal system.

Flexibility

Your business can now more easily scale up or down a workforce, or venture in to entirely new lines of business.

Reduce Risks

Reduce your chances of employment related litigation to zero.

Turnkey HR Admin

We will make sure to comply with all government regulations, and run payroll twice a month. Leave the compliance to us.

Improved Focus

You’ll be able to maximize your in-house manpower's focus on more strategic initiative that boost sales and profit.

New Talent Pool

Universities churn out fresh grads every year, many of which are ready to work in the outsourcing industry.

Go 24/7

Start providing 24/7 customer support to your customers. We also do off-peak and weekend support.

Remove the Headaches

Besides the tremendous cost-savings, reducing management headaches is the second most common reason people outsource.

Work/Life Balance

Outsourcing can improve your work-life balance. We’ll take care of the repetitive and arduous tasks that take up your time.

Complete form to request a proposal

Tell us about your outsourcing needs. You will receive a proposal in 1-2 days.